The Makpar Blog Follow Us on LinkedIn Customer Experience (CX) Fareeha Khan 6/21/23 Customer Experience (CX) Fareeha Khan 6/21/23 INFOGRAPHIC: Makpar’s 12 Step CX Development Process Read More Weekly News Round Up Fareeha Khan 6/20/23 Weekly News Round Up Fareeha Khan 6/20/23 The Fed Mission Success Round Up: Government Decisions and AI; VA to Lean On Automation; and IRS Pro-Digitization Efforts Read More Fareeha Khan 6/14/23 Fareeha Khan 6/14/23 The Psychology of Software Testing Read More Weekly News Round Up Fareeha Khan 6/12/23 Weekly News Round Up Fareeha Khan 6/12/23 The Fed Mission Success Round Up: Overhaul of Critical Infrastructure Cyber Policy; Public Sector App Security; and Contractors Banned from Using TikTok Read More Fareeha Khan 6/7/23 Fareeha Khan 6/7/23 PODCAST: Former IRS Senior Manager Discusses Why Small Businesses Like Makpar Are Best Poised to Help Government Read More Weekly News Round Up Fareeha Khan 6/5/23 Weekly News Round Up Fareeha Khan 6/5/23 The Fed Mission Success Round Up: AI Defining Challenge of Our Time; Identifying Minority-Owned Contractors; and NASA Focuses on UFO Data Read More Agile Transformation Fareeha Khan 5/31/23 Agile Transformation Fareeha Khan 5/31/23 Makpar Brings Design Thinking to CX Training for Government Customers Read More Weekly News Round Up Fareeha Khan 5/30/23 Weekly News Round Up Fareeha Khan 5/30/23 The Fed Mission Success Round Up: New White House AI National Frameworks; Upcoming Contractor Cybersecurity Plan; and the Top Fed 100 Winners Read More Federal Agency Culture Fareeha Khan 5/23/23 Federal Agency Culture Fareeha Khan 5/23/23 Honoring the Fallen: How Various Government Agencies Recognize Memorial Day Read More Weekly News Round Up Fareeha Khan 5/22/23 Weekly News Round Up Fareeha Khan 5/22/23 The Fed Mission Success Round Up: IRS to Test Government-Run Free File System; More Safety Around AI; and IDEA Act Guidance Coming Read More Customer Experience (CX) Fareeha Khan 5/17/23 Customer Experience (CX) Fareeha Khan 5/17/23 Department of Labor Establishing Metrics Around Customer Experience (CX) Read More Weekly News Round Up Fareeha Khan 5/15/23 Weekly News Round Up Fareeha Khan 5/15/23 The Fed Mission Success Round Up: Labor Department to Establish CX Metrics; USDA CX Successes; and NITAAC Extends CIO-SP3 Contracts Read More Small Business Month Fareeha Khan 5/11/23 Small Business Month Fareeha Khan 5/11/23 Small Business Month: Recognizing Government’s Role in Advancing Small Businesses Read More Weekly News Round Up Fareeha Khan 5/8/23 Weekly News Round Up Fareeha Khan 5/8/23 The Fed Mission Success Round Up: IRS Makes Case for IRA Funds; FAA Seeks to Modernize NOTAM System; and New Space Force Procurement Efforts Read More Asian Pacific American Heritage Month Fareeha Khan 5/3/23 Asian Pacific American Heritage Month Fareeha Khan 5/3/23 Asian Pacific American Heritage Month Spotlight on Makpar CEO Read More Weekly News Round Up Fareeha Khan 5/1/23 Weekly News Round Up Fareeha Khan 5/1/23 The Fed Mission Success Round Up: DHS Outlines Cyber Priorities; Government AI Framework Coming; and FAA Modernization Challenges Read More IRS Updates Fareeha Khan 4/26/23 IRS Updates Fareeha Khan 4/26/23 IRS Improved Taxpayer Experience This Filing Season Read More Weekly News Round Up Fareeha Khan 4/24/23 Weekly News Round Up Fareeha Khan 4/24/23 The Fed Mission Success Round Up: IRS Enhances Taxpayer Experience; HHS Cyber Efforts; and the 'Adversarial Side' of AI Read More Industry News Fareeha Khan 4/19/23 Industry News Fareeha Khan 4/19/23 IRS Tech Modernization Plan to Focus on Customer Experience (CX) Read More Weekly News Round Up Fareeha Khan 4/17/23 Weekly News Round Up Fareeha Khan 4/17/23 The Fed Mission Success Round Up: IRS Tech Overhaul and CX Focus; CISA Updates Zero Trust Model; and NASA a Best Place to Work Read More Newer Posts Older Posts
Customer Experience (CX) Fareeha Khan 6/21/23 Customer Experience (CX) Fareeha Khan 6/21/23 INFOGRAPHIC: Makpar’s 12 Step CX Development Process Read More
Weekly News Round Up Fareeha Khan 6/20/23 Weekly News Round Up Fareeha Khan 6/20/23 The Fed Mission Success Round Up: Government Decisions and AI; VA to Lean On Automation; and IRS Pro-Digitization Efforts Read More
Weekly News Round Up Fareeha Khan 6/12/23 Weekly News Round Up Fareeha Khan 6/12/23 The Fed Mission Success Round Up: Overhaul of Critical Infrastructure Cyber Policy; Public Sector App Security; and Contractors Banned from Using TikTok Read More
Fareeha Khan 6/7/23 Fareeha Khan 6/7/23 PODCAST: Former IRS Senior Manager Discusses Why Small Businesses Like Makpar Are Best Poised to Help Government Read More
Weekly News Round Up Fareeha Khan 6/5/23 Weekly News Round Up Fareeha Khan 6/5/23 The Fed Mission Success Round Up: AI Defining Challenge of Our Time; Identifying Minority-Owned Contractors; and NASA Focuses on UFO Data Read More
Agile Transformation Fareeha Khan 5/31/23 Agile Transformation Fareeha Khan 5/31/23 Makpar Brings Design Thinking to CX Training for Government Customers Read More
Weekly News Round Up Fareeha Khan 5/30/23 Weekly News Round Up Fareeha Khan 5/30/23 The Fed Mission Success Round Up: New White House AI National Frameworks; Upcoming Contractor Cybersecurity Plan; and the Top Fed 100 Winners Read More
Federal Agency Culture Fareeha Khan 5/23/23 Federal Agency Culture Fareeha Khan 5/23/23 Honoring the Fallen: How Various Government Agencies Recognize Memorial Day Read More
Weekly News Round Up Fareeha Khan 5/22/23 Weekly News Round Up Fareeha Khan 5/22/23 The Fed Mission Success Round Up: IRS to Test Government-Run Free File System; More Safety Around AI; and IDEA Act Guidance Coming Read More
Customer Experience (CX) Fareeha Khan 5/17/23 Customer Experience (CX) Fareeha Khan 5/17/23 Department of Labor Establishing Metrics Around Customer Experience (CX) Read More
Weekly News Round Up Fareeha Khan 5/15/23 Weekly News Round Up Fareeha Khan 5/15/23 The Fed Mission Success Round Up: Labor Department to Establish CX Metrics; USDA CX Successes; and NITAAC Extends CIO-SP3 Contracts Read More
Small Business Month Fareeha Khan 5/11/23 Small Business Month Fareeha Khan 5/11/23 Small Business Month: Recognizing Government’s Role in Advancing Small Businesses Read More
Weekly News Round Up Fareeha Khan 5/8/23 Weekly News Round Up Fareeha Khan 5/8/23 The Fed Mission Success Round Up: IRS Makes Case for IRA Funds; FAA Seeks to Modernize NOTAM System; and New Space Force Procurement Efforts Read More
Asian Pacific American Heritage Month Fareeha Khan 5/3/23 Asian Pacific American Heritage Month Fareeha Khan 5/3/23 Asian Pacific American Heritage Month Spotlight on Makpar CEO Read More
Weekly News Round Up Fareeha Khan 5/1/23 Weekly News Round Up Fareeha Khan 5/1/23 The Fed Mission Success Round Up: DHS Outlines Cyber Priorities; Government AI Framework Coming; and FAA Modernization Challenges Read More
IRS Updates Fareeha Khan 4/26/23 IRS Updates Fareeha Khan 4/26/23 IRS Improved Taxpayer Experience This Filing Season Read More
Weekly News Round Up Fareeha Khan 4/24/23 Weekly News Round Up Fareeha Khan 4/24/23 The Fed Mission Success Round Up: IRS Enhances Taxpayer Experience; HHS Cyber Efforts; and the 'Adversarial Side' of AI Read More
Industry News Fareeha Khan 4/19/23 Industry News Fareeha Khan 4/19/23 IRS Tech Modernization Plan to Focus on Customer Experience (CX) Read More
Weekly News Round Up Fareeha Khan 4/17/23 Weekly News Round Up Fareeha Khan 4/17/23 The Fed Mission Success Round Up: IRS Tech Overhaul and CX Focus; CISA Updates Zero Trust Model; and NASA a Best Place to Work Read More
