The Fed Mission Success Round Up: IRS Hits New CX Milestone; How Direct File Was Brought to Life; and Expanding Gov IT Tech Talent Pool

Welcome to the Fed Mission Success News Round Up brought to you by Makpar. Each week, we will provide a summary of actionable news and insights to help aid in overall mission success for Federal agency IT decision-makers and influencers.

IRS Hits New Milestone Amid Federal CX Priorities

The IRS celebrated its 1 millionth document submission via a new document upload tool as part of its emphasis on digital CX. In addition to the tool, the IRS is using AI translation to expedite the review times for internal customer service teams. 

How the IRS’s ‘Cautious’ Approach with Direct File Prevented Its ‘Failure’

Merici Vinton, deputy service owner for Direct File, recently spoke with FedScoop and provided a deep-dive perspective into how the IRS effectively brought its Direct File effort to life.

White House Announces Almost $100M in Commitments to Expand Pool of Tech Talent

Last week, the White House announced that government agencies, civil society organizations and academic institutions have committed to providing $96 million toward expanding technology training initiatives.

CIO-SP3 Contracts Extended Through April 2025 Amid Issues with Successor

The CIO-SP3 governmentwide acquisition contract for IT services operated by the National Institutes of Health were again extended, this time for nine months, while bid protests over the embattled successor CIO-SP4 persist.

DoD’s Generative AI Task Force Will Help Set Guardrails for Broader Use

The Department of Defense’s task force to explore the use of generative artificial intelligence will help officials craft guidelines and identify infrastructure needs for emerging capabilities, as highlighted in this recent NextGov article.

Treasury Looks to Help the Financial Sector Move to the Cloud

In in collaboration with Financial Services Sector Coordinating Council, the Treasury Department wants to help financial institutions move to the cloud with a range of resources, as highlighted by NextGov.  

FCC to Consider New Protections Against AI-Generated Robocalls Next Month

The Federal Communications Commission will decide whether to pursue efforts to formally define AI-generated calls and adopt new rules that would direct callers to disclose to consumers if they are using AI in such conversations.